Roomie Match Reviews

(based on 59 reviews)

156 of 310 people found this review helpful

I submitted a profile for a $1300 third bedroom in a penthouse suite, but was getting matches to roommates looking for rooms as low as $800. When I asked for an edit, I kept getting the incorrect matches. When I asked for a refund, they sent me to their FAQ page (which I of course had read multiple times), which states I "may want to reconsider the realism of the rent you're requesting for your geographic area." and when they did finally write me back after 8 exchanges, they mentioned that maybe it wasn't changing for a host of things, but that they'd looked at my profile and my "rent range is still sort of realistic." It seems - but of course is not clear because of terse replies - that my request for matches only matching the contract price of my third room was not honored because they thought it was kind of high (per their Advice page for my city). It's not high for a 3 bedroom penthouse that costs $4000 a month. A business should deliver what the customer needs within the parameters of the service. It was a simple request, that was condescendingly ignored. I also had a couple of active profiles after attempting to "submit a fresh profile" (per the FAQ page), but they never deleted the "duplicate." Some emails just went unanswered during the week. Here's just one example of an exasperated me trying to get help: "The FAQ, which I've read multiple times now, doesn't tell me how to convince you to fix my profile so that I only get roommate seekers that are able to pay $1300 or more." I finally got my first Are You Still Looking for A Roommate email today, and according to other reviewers, I probably won't get a response just to keep their numbers high. I found a roommate through Craigslist and she move in a month ago.

In summary, I would not recommend Roomie Match to a friend.